Well-known blogger was refused boarding when traveling in a wheelchair. China Southern Airlines officially apologized

Recently, China Southern Airlines has experienced a series of controversial incidents, and the official handling of the incidents is hard to explain. First, on February 3, during the freezing rain disaster in Hubei, China Southern Airlines flight CZ6513 was delayed from 11 a.m. to around 8 p.m. and finally canceled. Passengers were stranded in the plane for nearly 6 hours, causing many people to have difficulty breathing, but were unable to get off the plane. Even when 110/120 arrived, they were unable to enter the cabin.

Subsequently, the official issued a vague statement, saying only that 105 flights were canceled that day, some flights were delayed for a long time, and some of them were later forced to be canceled due to the closure of the runway due to ice accumulation. There was no specific explanation or clear aftermath measures.

On the evening of February 6, the well-known blogger "Christina" disclosed to China Southern Airlines that she was traveling alone in a wheelchair and was temporarily refused boarding by China Southern Airlines.

Although "Christina" has disabled legs, she has posted many positive videos and won praises from a large number of fans.

According to her, she contacted China Southern Airlines by phone two weeks before her trip to apply for cabin wheelchair service, but was told that regulations required an accompanying person and asked her to wait for notification.

after,She received a text message indicating that her request for cabin wheelchair service was successful.

but,After she arrived at the China Southern Airlines special passenger counter at Wuhan Tianhe International Airport on February 5, she was rejected by the staff and told that she could not apply for a cabin wheelchair without someone accompanying her. She was eventually refused boarding.

"Christina" said that she had traveled alone in a wheelchair many times before and was provided with relevant services, but China Southern went back on its promise without any reasonable explanation. "I have never heard of such unreasonable regulations and I am very angry to death."

On February 7, China Southern Airlines responded on the video platform, publicly apologized, and stated that it had contacted and communicated with passengers and actively provided follow-up service guarantees.