Recently, Haikou Zhongsheng Lexus Sales and Service Co., Ltd. responded to the "price increase" incident. The company said: This incident occurred due to our company's neglect of management and training of employee service processes and service quality.Our company's management has been deeply aware of the seriousness of the problem and feels deeply responsible for it.
We are willing to take corresponding responsibility for this mistake and respond to the concerns of all sectors of society.
After discussion and decision by our company:The customer service manager who made inappropriate remarks in this incident and caused a bad experience to consumers will be fired.
According to previous reports, Mr. Wang of Haikou signed a car purchase intention contract at Haikou Zhongsheng Lexus Automobile Sales and Service Co., Ltd. in January this year, paid a deposit of 50,000 yuan, and purchased the latest GX550 model at a price of 931,873 yuan.
But on the day he signed the car purchase contract, the salesperson called him in the afternoon and asked him to increase the service fee by 100,000 yuan, saying that he could not sell the car at this price.
After receiving the complaint and report, the Haikou Municipal Commerce Bureau suspected that the 4S store violated the price law, and together with the market supervision and management department, went to the store to interview the relevant person in charge.
However, the on-site customer service manager faced on-site law enforcement by the two departments.The person in charge of Haikou Zhongsheng Lexus Automobile Sales and Service Co., Ltd. has always been strong and said: "Then just file a case and we will identify it."
At present, the Haikou Municipal Commerce Bureau has fixed the relevant evidence and issued a letter to hand it over to the law enforcement department for further investigation. The investigation is expected to be completed within 15 days.