KFC's Double Bucket was accused of playing word games. Customer service responded: There are instructions in the redemption details.

According to news on the morning of October 9, many netizens have recently questioned KFC’s “buy one, get one free” eleven-year-old double bucket campaign launched during the National Day, which is misleading and playing a word game. #KentuckyDoubleFort Bucket was accused of playing word games# became a hot search on Weibo.

According to netizens, the price of the barrel is 88 yuan, and the promotion page states that "the second barrel can be stored" without mentioning any additional conditions. However, when netizens went to the store to pick up the storage bucket, they were told that they needed to spend money to receive the second storage bucket, and they could not choose cheaper options such as seasoning packets.

KFC officials declined to comment. KFC customer service told Sina Finance that the second bucket needs to be collected with any consumption. Delivery fees and packaging service fees are not included in any consumption or the entire order discount amount. The rules are detailed in the coupon redemption details.