According to reports from many netizens, they encountered problems during the lottery draw of the "Screaming Night" event held by iQiyi.It is said that they successfully won the tickets on the event page, but when they checked, they found that there was no corresponding ticket information.When these users reported to iQiyi customer service, the response they received was based on the winning information on another page, and the results showed that they did not actually win.
One user said that she was refunded points for participating in the lottery, but other users only received part of the points refunded, and everyone did not receive the tickets they deserved.
One of the users used iQiyi membership points to participate in the lottery for "Screaming Night" tickets on November 27. Each lottery consumed 271 points and successfully won the lottery twice. However, the lottery page showed that she was "limited to 6 draws and has been drawn 10 times", and the corresponding ticket was not found afterwards.
After consulting customer service, she was told that she should refer to the winning information on the event page [View Tickets—My Tickets], but the page showed that she had not won the ticket. That night, all 2,710 points she spent in 10 draws were refunded. After complaining to regulators, she was compensated with a one-year Star Diamond membership but still has not received tickets.
In addition, some users participated in the lottery by spending 448 yuan to purchase an annual Star Diamond membership card. They also received neither tickets nor refunds after it was shown that they had won the lottery.
An iQiyi user from Shanghai also said that although the system limited the number of draws to 6, she drew a total of 7 times on November 27 and won 4 times. However, the ticket information was also not found.
After complaining to iQiyi, her points that were deducted once were refunded, but her points for the other six times were not refunded and she was not given tickets. Since the number of times she has participated in the lottery has been exhausted, she cannot participate in the lottery again even if the points are returned. At present, the user has launched a complaint on the 12315 platform and has been accepted.
In this regard, a reporter contacted iQiyi customer service about this matter, but the customer service did not explain the reason for not cashing the tickets, only saying that a specialist would contact them.The reporter then sent an interview email to the email address provided by customer service, but had not received a reply as of press time.
A professional from a law firm in Henan pointed out that the Civil Code stipulates that if the goods or service information published by one party through the Internet or other information networks meets the conditions of the offer, the contract will be established when the other party selects the goods or services and successfully submits an order. "The iQiyi lottery page shows that the lottery has been won, but consumers cannot get the tickets in the end. This behavior is suspected of false advertising and infringes on consumer rights."
Regarding the issue of refunds, the source said that although the lottery page states that refunds are not supported after purchasing Star Diamond membership, users cannot obtain tickets after winning the prize. This is a situation where iQiyi's breach of contract leads to the inability to achieve the purpose of the contract. Users have the right to terminate the contract and request a refund. In addition, consumers also have the right to request a refund of one or three in accordance with the provisions of the Consumer Rights Protection Law.
The professional suggested that consumers can contact iQiyi customer service and explicitly request them to cash in their tickets or provide a reasonable compensation plan according to the winning results displayed on the lottery page, or file a lawsuit in court to demand compensation for losses or exchange tickets, etc.
At the same time, "Consumers can also complain to the market supervision and management department. According to the "Advertising Law", if iQiyi publishes false advertisements, the market supervision department has the right to order it to stop advertising, eliminate the impact and impose fines."
It is understood that the Weibo content released by iQiyi on November 27 shows that starting from 16:30 on that day, all users can purchase any Scream physical gift box to win a ticket to the "Scream Night" (limited to 1 per user). At the same time, they can also purchase the iQiyi Star Diamond Annual Membership Card or consume iQiyi membership points to draw tickets.
As iQiyi’s annual fashion event, “Scream Night” attracts nearly a hundred celebrities every year. This year, iQiyi will host the event in Macau, China on December 7.
In addition to the lottery for points and the lottery for purchasing annual Star Diamond membership cards, iQiyi also launched a "must-win" physical gift box, which is divided into four styles: 680 yuan, 1080 yuan, 1480 yuan, and 1980 yuan, corresponding to different stands and infield seats.