Yesterday evening, Woodpecker Home Maintenance announced the latest improvement progress. In terms of the progress of price dispute order processing, as of 18:00 on March 17, 8,655 disputed orders have been reviewed and verified, and refunds, cost optimization and compensation have been completed for unreasonable charges. All data will be submitted simultaneously to the market supervision department for filing and will be subject to random inspection and verification to ensure that the rectification is true and transparent.
Woodpecker said that the optimization of the disputed order judgment process has been started and is expected to be completed on March 18 and go online within 7 working days.
In terms of price transparency rectification, the prices of 88 products and 6,758 service items have been compiled and announced simultaneously to the official WeChat, Alipay mini programs and APP on March 18.
Before March 27, the development of the "DeepseekAI Help Ask for Price" function will be completed. Users can estimate the repair price through AI, and obtain self-inspection of minor faults and DIY repair guidance, reducing the uncertainty caused by on-site quotations. After the function development is completed, it will be submitted to the platform for review within 3 working days and will go online after passing the review.
In terms of skills training rectification, firstly, the training and assessment mechanism is adjusted, and the training period is extended to 15-45 days (technical disassembly and assembly + theoretical knowledge + door-to-door teaching). Orders can be accepted only after passing the assessment.
The second is to optimize the process of on-site maintenance by engineers to ensure that users can control the entire maintenance process, including: confirmation of fault phenomena and avoid exaggerating maintenance items; standardized maintenance methods, with all step details clearly visible; standardized replacement of parts, with clear warranty status of parts, and can only be replaced after user confirmation; transparent cost details, clear dismantling of all costs to ensure clear consumption.
In terms of the time schedule for the optimization process, firstly, the formula design draft will be completed on March 20 and publicized for three days to collect opinions from users and relevant parties; secondly, the revised plan will be completed on March 24th and development will be officially launched; thirdly, the optimized user confirmation and maintenance process will be launched before April 10th to ensure the implementation of standards.
In terms of user supervision and complaint mechanism, Woodpecker said that the complaint portal for "minor illness and overhaul" violations has been developed and will be officially launched at 0:00 on March 18. Users who report and verify the truth can receive a reward of 1,000 yuan per time.