In response to the "China Southern Airlines blacklisting Qunar.com", China Southern Airlines' manual customer service responded, "Qunar.com has recently experienced some illegal operations, which poses a risk of harming the rights and interests of passengers, so their sales qualifications have been suspended."
When asked about the specific details of Qunar.com's illegal operations, the customer service responded that "there is no way to check the detailed information for the time being." Regarding whether Qunar.com's qualifications will be restored in the future, the customer service said that "it has not been notified yet."
When asked about the specific reasons why China Southern Airlines suspended Qunar.com’s ticket sales qualifications, Qunar.com’s customer service did not respond directly, saying only that “relevant feedback issues have been recorded.”
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