At noon today, a large number of netizens reported that "JD.com's food delivery collapsed."Many netizens said on social platforms that after placing an order on JD.com and waiting for a period of time, they found that the merchant had not accepted the order.
In response to this, @JD.com Weibo responded: Due to the sudden increase in orders placed by JD.com during today’s afternoon peak, the system experienced a temporary failure. It has now been fully restored and orders can be placed normally.
JD.com also announced that as an apology, all takeaway orders placed over 20 minutes overtime will be waived by JD.com.
At the same time, for all users who placed orders during today’s afternoon peak outage,JD.com said it will issue an additional 10 yuan no-threshold coupon to the ordering account today.
In fact, this is not the first time problems have been reported after JD.com took out food online.
On April 16, according to feedback from many users, product information could not be viewed on JD.com’s takeout page, and the page displayed “Network request failed.”
Subsequently, topics related to "Jingdong Waimai collapsed" quickly became hot searches on Weibo. Jingdong Waimai officials said that the traffic volume reached 4 times the usual level. JD.com also issued an additional 100,000 "10 off 15+" coupons to users.