According to news on November 29, today, the topic #netizens report zhuanzhuan to issue a yin and yang test report for second-hand mobile phones # topped the hot search list on Weibo and received 81.588 million views. It is reported that yesterday, Internet celebrity Monkey posted a video saying that Zhuanzhuan can issue yin and yang test reports for second-hand mobile phones. The video shows that Internet celebrity Monkey first spent 3,112 yuan to buy a mobile phone at a resale store. Then he resold the same mobile phone at another resale store, but he could only sell it for 1,990 yuan, a difference of 1,122 yuan.
Afterwards, Internet celebrity Monkey bought three mobile phones at a resale store. The four mobile phones cost a total of 13,610 yuan. However, when these four mobile phones were resold through resale, they could only sell for 9,567 yuan.
Throughout the entire process of purchasing and selling mobile phones, Internet celebrity Monkey said that the quality inspection report issued by Zhuanzhuan when selling mobile phones showed that there were no problems with the mobile phones, but when the same mobile phone was recycled through Zhuanzhuan less than half an hour later, "various defects" could be found.
Internet celebrity Monkey said he was prepared to report Zhuanzhuan to relevant authorities for allegedly defrauding consumers.
Zhuanzhuan customer service responded that it has been recorded and will be forwarded to the corresponding specialist.
Subsequently, Zhuanzhuan issued an official response, apologizing to Monkey King, saying that after investigation, during the recycling test, there were indeed "slight scratches on the screen" and "spots on the camera taking pictures", which led to a reduction in recycling prices. The "camera has spots when taking pictures" is an operational error, and the "screen is slightly scratched" is due to subjective differences in color judgment by different store employees.
In addition, Zhuanzhuan said it has decided to launch a "7-day no-reason return" service for second-hand goods in all Zhuanzhuan stores nationwide from now on. Returns will be made at the original purchase price without re-inspection. The resulting depreciation costs will be borne by Zhuanzhuan. Zhuanzhuan's recycling business allows users to terminate the transaction at any time, whether by mail, store or door-to-door recycling. Once they are not satisfied with Zhuanzhuan's quotation, they can terminate the transaction at any time without incurring any additional fees. For machines that are recycled by mail, we will send the originals back, and the postage costs will be borne by Zhuanzhuan.