On the night of November 27,Didi Chuxing experienced a system failure. A large number of users were unable to place taxi orders, and ride-hailing and other services could not be used normally.Today, Didi issued an apology statement on its mini program and compensated all users with a 10 yuan coupon. The official stated that for the orders affected during the outage, we will complete the settlement within the next 24 hours. If passengers overpay, the overcharged amount will be refunded.
at the same time,Didi has prepared a 10 yuan instant taxi discount coupon for all users as apology and compensation.
According to the details of the rules, the coupon is valid for 3 days after being collected and can only be used on express trains, special express trains, Didi Express, Didi Youxiang, private cars, luxury cars, carpooling, etc.
Coupons are valid only for,It can be used for orders that are less than or equal to 5km from the user's location and the starting point of the user's taxi order.Orders beyond or unrecognizable distance cannot be used.
It is understood that Didi launched an internal review investigation on November 28.
Preliminarily determined,The cause of this accident was a failure of the underlying system software, not an "attack" transmitted online.
Didi stated that it will carry out in-depth technical risk identification and upgrade work in the future to fully ensure service stability and do its best to avoid similar accidents from happening again.