Recently, a netizen posted news that there was no deduction for a train ticket he bought 10 minutes before driving, which aroused heated discussion among netizens. The screenshot shared by the netizen shows that the train he took was purchased on November 27, and the ticket for the D779 train departing from Yan'an at 18:25.I applied for a refund when there were only 14 minutes left before departure, and the refund application went through in seconds without deducting the handling fee.
Netizens commented: "When did the regulations of 12306 change?", "There is no deduction for this, so it will be more difficult to grab tickets in the future", "Can the fee I deducted before be returned to me?"
In response to this situation, 12306 Railway Customer Service responded to the media that regarding the handling fees incurred for ticket cancellation,The current refund fee standards are still implemented, and no new regulations have been introduced at present.
The reason why the above netizen did not deduct the handling fee is that the D779 train departing from Yan'an on November 27 departed 30 minutes late. According to relevant regulations,Due to train delays, users do not need to deduct refund fees for refunds.
In addition, the current refund handling fee collection regulations implemented by 12306 are as follows:
If the refund time is ≥8 days from driving, no refund fee will be charged; if it is less than 8 days and ≥48 hours, a refund fee of 5% of the face value will be charged; if it is less than 48 hours and ≥24 hours, a 10% refund fee will be charged; if it is less than 24 hours, a 20% refund fee will be charged.