this morning,"WeChat Pay Lost Reminder"It ranked first on Weibo's hot search list, triggering heated discussions among netizens.It is reported that some netizens posted today that they received a customer service reminder on WeChat Pay: "Merchant 'XX' informed WeChat Pay customer service that you may have lost items when you went to the store to make purchases recently. If this is true, please contact the merchant as soon as possible."
Below, there is also the netizen’s transaction information at that time, such as the merchant name, transaction amount, and transaction time. In the most conspicuous place, WeChat Pay also has a “Contact Merchant by Phone” button.
Regarding this function, Tencent customer service responded:Currently, only some merchants support this function. If the merchant does not have this service, they will find a way to contact customer service to notify them.
Regarding whether merchants can see personal information, Tencent customer service said:Only the WeChat Pay official account pushes messages, and only the transaction information of the payment will be displayed, and no other information will be included.