The fare on the official direct sales platform of civil aviation is 20% more expensive. Customer service response: It may be due to airline promotions. It is recommended to compare prices.

Recently, the Hanglv Zongheng App launched the "official direct sales platform for civil aviation" function, which is called the civil aviation version "12306". The platform claims that air ticket prices and service policies are completely published and operated directly by airlines, and the platform does not charge air ticket agency fees.

However, after it went online, it was criticized by consumers due to price issues. The price of the "Source Ticket", which is known as "0 price difference, 0 bundling, and 0 routines", is sometimes 10% to 20% more expensive than some other third-party platforms.

In this regard, some media personally tested and compared flight prices, and found that the lowest quotes for the same flight were on Fliggy and Ctrip platforms, while the official direct sales platform of Hanglv Zongheng APP and the airline APP quoted the same price.

Regarding the price difference, Hanglv Zongheng APP online customer service replied:Airlines will set up different sales strategies and promotions based on different channels (including official websites, APPs and third-party platforms), so you may see more favorable prices on third-party platforms such as Ctrip.

At the same time, customer service recommends comparing prices on multiple platforms and choosing the most suitable way to purchase tickets.