According to the Yangcheng Evening News, on August 20, a Guangdong netizen posted a video saying that he ordered "Pinhao rice" takeout and was called "dog rice" to his face when the rider delivered the meal. The person involved felt offended, so he called the rider and asked: Why did you say "dog rice"? The rider said: "We are used to it. Our platform calls it dog rice." Faced with further inquiries from the party involved, the rider said: "If you are sick, don't eat it. You will get a refund."

In this regard, Sina Technology asked Meituan customer service, who said that Meituan had not found the relevant order. After verification, it was not a Pinhaofan order, nor was it a Meituan rider.