Air Travel Zongheng’s NT$9.9 delay insurance was accused of looking like a gambling game. Customer service responded: It has been removed from the shelves.

Recently, Hanglv Zongheng launched a “surprise number” precision delay insurance for 9.9 yuan. This product randomly sets a number every day. Only when the departure delay time (minutes) is equal to this number, you can get a 300 yuan subsidy.

This product has caused a lot of complaints from consumers due to its harsh claims conditions. Some people bluntly said that it is no different from buying a lottery ticket. Some netizens said that they bought a car that was delayed by 20 minutes, thinking that they would be compensated for more than 20 minutes, but it turned out that the delay was exactly 20 minutes before they were compensated.

Some netizens said, "Is this a gamble or insurance?"

Sina Technology learned from Air Travel Zongheng customer service channels that the "Surprise Number" product is a new flight delay insurance product launched by the insurance company in March this year. If the flight is delayed within 30 minutes, passengers have the opportunity to receive insurance compensation. The original intention of launching this product on the platform is to provide passengers with more flexible delay protection and offset the negative emotions caused by delays as much as possible. However, some users have recently reported that the product has affected their travel experience. Hanglv Zongheng attaches great importance to the relevant feedback and suggestions from users and has promptly contacted the insurance company to remove the product. The customer service staff also said that they will continue to optimize products and continue to provide passengers with more convenient products and services.