Recently, the controversy between Luo Yonghao and Xibei over prepared dishes has continued to hit the screens on major platforms. Today, He Yifan, deputy editor-in-chief of "Chinese Entrepreneur" magazine, posted an article in WeChat Moments, pointing out that the negative public opinion caused by Luo Yonghao's complaints about Xibei's prepared dishes has a direct impact on the revenue of Xibei stores nationwide.
He said that he had a chat with Xibei Chairman Jia Guolong in the private room where Luo Yonghao ate. He had received thousands of messages in the past two days, and most of his friends advised him not to be tough.
According to communication skills,He should apologize to Luo Yonghao immediately for not giving him a good consumer experience, but Xibei does not have pre-made dishes. It may be that the chef's preparation did not suit Mr. Luo's taste, so Mr. Luo was asked to be the taster. Accept criticism at any time, and then launch the "Lao Luo Package" to let users make suggestions. It is very possible to turn crisis into opportunity and borrow a wave of traffic.
But Jia Guolong said that he was unwilling to do this. Even if the business was not done, he would still fight for the right and wrong. This turmoil has already affected Xibei's business, with stores across the country losing more than 2 million yuan in revenue yesterday.
He Yifan said: "Many people now say that Xibei will lose, because Jia Guolong's opponent is not Luo Yonghao but the public sentiment represented by Luo. However, the person who made the suggestion actually has difficulty empathizing with Jia Guolong. He is willing to accept the most tragic result, but is not willing to endure it."
