Just now, a Xiaomi spokesperson reported the incident of "Xiaomi SU7 driving away by itself" that has recently been circulated on the Internet: In response to the video related to "Xiaomi car suddenly driving away by itself" that was circulated on the Internet recently, we attach great importance to this incident and immediately set up a special working group to investigate and verify with users.
Both parties verified one by one through the user-authorized mobile APP operation logs, vehicle data, etc., and came to a unified conclusion."The vehicle background data can be matched with the iPhone 15 Pro Max operation log, response time, and vehicle parking instructions to eliminate vehicle quality problems."
After obtaining the user's consent during the investigation, we obtained the vehicle background data authorization and the operation logs of two mobile phones with vehicle control permissions (the two mobile phones are the female car owner's iPhone 16 Pro and the male car owner's iPhone 15 Pro Max, and the corresponding device model identifiers are iPhone 17,1 and iPhone 16,2 respectively).
The vehicle background data shows that within the time window described by the user,The vehicle receives the parking assist command from the iPhone 15 Pro Max, causing the vehicle to activate the parking assist function (the activation condition is that the vehicle must be within a short distance of the mobile phone's Bluetooth connection) and start parking out of the parking space..
When communicating with online customer service in response to user feedback, it was said that an iPhone 16 issued the parking assistance command.
After verification,During the communication process with the user, the online customer service confused the device model identifier (iPhone 16,2) with the corresponding device model (iPhone 15 Pro Max), which led to the user's misunderstanding and delivered inaccurate information, causing a series of misunderstandings. We apologize for this and will continue to improve it in the subsequent service process..
Xiaomi Auto always regards user safety and user experience as its core priorities. Thank you for your attention and support.
