Recently, some netizens posted on social media that Meituan delivery riders can now block customers. A Meituan rider also confirmed that he had indeed received the message. Information on the relevant page shows that in order to protect the rights and interests of partners, the rider evaluation user and rider blocking user functions have been piloted in 7 cities including Jinjiang and Shaoxing. Users can be evaluated on the order page within 48 hours after the order is completed (anonymous evaluation is supported).
If you encounter customer abuse, intimidation, threats, etc., you can check [No longer deliver food to this customer] on the evaluation page to quickly block the user, or select the customer to block in the [Order Settings Page Order Tool Module Block Customer] in the Rider APP (the blocking will be successful after submitting relevant evidence for review, and up to two users can be blocked at the same time). In the future, it will gradually expand to the whole country.
In this regard, Meituan Rider customer service staff said that this is a recently added function, and the specific information will be subject to the information displayed on the page.If you need to block users, you can choose order blocking customers on the APP order setting page. After setting, you will not receive orders from this user within 365 days.
Customer service said that this function is currently open in many cities and will be further promoted in the future, but the specific time is not sure.