On October 23, ifeng.com Technology recently reported that an 11-year-old girl mistakenly purchased a card on a trendy game trading platform, and her parents asked for a refund, but the seller asked for harsh conditions such as "writing a review" and "slapping the child in the face." This incident aroused widespread public attention (related reading: ""Refund requires slapping the child wildly for 5 minutes", who has been trapped by the second-hand trendy game trading trap? "). In this regard,The Jiangsu Consumer Protection Commission expressed its clear support for parents in safeguarding their rights in accordance with the law and pointed out that the seller's behavior was seriously inappropriate.
The Consumer Protection Commission stated,The girl involved was only 11 years old and was a person with limited capacity for civil conduct as stipulated in the Civil Code.His behavior of spending more than 500 yuan to purchase cards was neither purely profit-seeking behavior nor clearly beyond his cognitive scope.In the absence of ratification by parents, the request for a refund is "well-founded in law."
At the same time, the Consumer Protection Commission emphasized that after receiving a refund request, sellers should promptly verify relevant evidence and adopt a handling method that is beneficial to minors in accordance with the "Minor Protection Law".It is not allowed to incite parents to "abuse" or "corporate punishment" to demand refund conditions. Any form of mental oppression or violence is suspected of infringing on the physical and mental health of minors.
According to Article 157 of the Civil Code,After a civil act is revoked or deemed invalid, the property acquired by the perpetrator shall be returned.The Consumer Protection Commission pointed out that parents, sellers and platform parties all have responsibilities in such incidents:
Parents should strengthen the management of accounts and payment tools, and guide consumption;
Platforms should improve real-name authentication and transaction review mechanisms to prevent minors from placing orders by bypassing supervision;
Sellers should clearly remind minors of the risks when selling virtual or collectible goods and properly handle refund disputes.
The Jiangsu Provincial Consumer Protection Commission calls onAll parties should work together to maintain the order of online transactions and the consumption safety of minors. The platform should establish a special mechanism as soon as possible to clarify the handling procedures for minors’ mis-purchase and mis-counterfeiting disputes; at the same time, parents should strengthen their awareness of guardianship and guide their children to form rational and moderate consumption concepts.
The incident has once again triggered social discussions on the protection of digital consumption by minors. Industry insiders believe that as mobile payments and online transactions become increasingly popular,How to balance transaction convenience and minor protection has become a must-answer question in platform governance.