This afternoon, singer Zheng Zhihua complained on Weibo, saying that Shenzhen Airport’s attitude towards disabled people is inhumane. He wrote that the elevator was 25 centimeters away from the plane door floor. His wheelchair could not be pushed into the plane, and his legs could not get through the door. The driver operating the elevator was completely unwilling to raise the elevator board and watched coldly as he rolled and climbed into the plane.
In this regard, the official Weibo of Shenzhen Airport apologized in the message area: Dear Mr. Zheng, we have paid attention to the situation you reported and deeply apologize for the inconvenience and trouble caused to you by the on-site service.
Shenzhen Airport also stated that they have started verification together with the airlines as soon as possible regarding relevant issues. We will take this opportunity to comprehensively review and optimize the service guarantee details for special passengers to better ensure a smooth travel for every passenger.
In the comment area of Zheng Zhihua's Weibo, singer Li Chen also said: I have had a similar experience and feel the same way! Barrier-free facilities, service awareness and supporting measures need to be improved and paid attention to in the long term!
