Today, the State Post Bureau interviewed Zhongtong Express Co., Ltd. and pointed out that Zhongtong Express has irregular business practices, adjusts operating rules at will, has problems such as low service quality and insufficient measures to protect the legitimate rights and interests of couriers.The company is required to strictly implement the main responsibilities of ZTO Express service network management, improve the quality of express delivery services, strengthen the construction of a compliance management system, protect the legitimate rights and interests of couriers, and consciously maintain the order of a fair competition market.
Zhongtong Express Co., Ltd. stated that it will conscientiously implement regulatory requirements and effectively rectify problems.
It is worth noting that Douyin e-commerce also recently issued an announcement announcing the removal of four logistics providers that had violated regulations, including Zhongtong Cold Chain (a subsidiary of Zhongtong), Jishida, Shuiqidaojia, and Tiezhong Express.
After verification by the platform, the core of the above-mentioned logistics provider's violation is the use of third-party electronic receipts to provide merchants with "false logistics tracks" and "transfer order splicing tracks" services.
Such violations directly infringe the rights and interests of consumers, leading to delays in receiving goods, failure to receive goods, difficulties in rights protection and evidence collection, and no guarantee of after-sales service.
