In response to the workmanship issues questioned by the outside world, Li Jie, President of OnePlus China, publicly responded that it was not a quality or design issue, and a green channel for returns and exchanges was opened.According to Li Jie, the OnePlus 12 mobile phone battery cover, lens module, and middle frame involve three materials, and use curved designs in some locations.
The overall camera Deco has two functions: first, it is beautiful, and second, it integrates the antenna to greatly enhance the mobile phone signal. This design has nothing to do with waterproofing and dustproofing. Waterproofing and dustproofing are the sealing process and waterproof coating done inside the mobile phone.
Due to the different thermal expansion and contraction coefficients of different materials and mass production requirements, any mobile phone will reserve a certain tolerance to prevent it from being easily broken. At the same time, in order to make the overall appearance beautiful, mainstream flagship phones generally use the industry's common glue-wiping process at the joints.
"I can make a promise: If you don't like the phone after you receive it, I have asked customer service to open a green channel. Exchanges or returns will be responded to as soon as possible. You don't have to worry at all." Li Jie said.
Finally, Li Jie reiterated that if you like OnePlus 12, then feel free to buy it. If you don’t like it, you can return or exchange it at any time within 7 days without any reason. If you choose other products, we will continue to work hard to win your favor. I am confident in the product power of OnePlus 12. Good products speak for themselves.
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