Recently, Meituan officially announced that it will officially launch the "Meituan Rider Grievance Care Plan" on November 5. Through proactive disclosure, quick response, substantial compensation, etc., riders will feel the platform's firm support in moments of grievance and jointly protect the healthy development of the delivery ecosystem.
Meituan said that in real-time delivery scenarios, riders often face sudden and differentiated moments of grievance, ranging from unwarranted accusations to malicious difficulties and even triggering many conflicts. These difficult-to-monitor problems not only affect the professional image of riders, but are also detrimental to the long-term and healthy development of the delivery ecology and industry.