Recently, some candidates received a full refund of their IELTS fees after a year.The official IELTS email stated that due to technical failures, some previous test scores were affected. The relevant scores have been updated and the test fees will be fully refunded.According to the content of the email,The affected exams involve multiple exams from 2023 to 2025.Candidates can log in to the "IELTS Official Service Platform" to check the updated scores. The official website scores will be updated simultaneously within two weeks after the email notification.
IELTS staff said that the organizer has completely eliminated the technical fault and comprehensively strengthened system process control to prevent similar problems from happening again.
For candidates whose scores have changed, if they have used their original scores to apply for school, officials recommend contacting the corresponding school or institution for explanation as soon as possible.If you need official relevant certificates, you can contact the IELTS dedicated customer service center for support. After the updated transcript takes effect, the original transcript will automatically become invalid.
As for why the score change was notified two years later, the staff explained that the technical problem was not discovered immediately after the exam. After being identified through system inspection recently, the organizer has launched a comprehensive investigation as soon as possible and issued a notice to all affected candidates based on system records.
