Today, the topic #12306 in response to canceling window seat selection # topped the Weibo hot search list, triggering heated discussions among netizens. It is understood that some netizens posted that when purchasing tickets and selecting seats at 12306, they found thatThe word "window" on both sides of Blocks A and F is gone, and has become "two walls".
According to China News Weekly, 12306 customer service staff responded that the ticket purchase and seat selection interface has recently been optimized and adjusted. The sides of Blocks A and F are not "walls", but the word "window" has been changed to a vertical line.
Customer service said,Seats A and F are still seats by the window, but they are not necessarily facing the window. They may be in front of or behind the window. The interface is optimized to avoid misunderstandings caused by whether the seat is by the window.
According to media reports, in early November, a netizen posted that she purchased a ticket for seat 1A in carriage 3 of the high-speed rail from Guangzhou south to Maoming in advance. Although the ticket was marked as a "window seat", she found out after getting on the train that it was a "wall-facing seat" without a window.
The netizen suggested that the railway department refine the seat markings to facilitate consumers' choice.
