OpenAI's artificial intelligence assistant ChatGPT experienced continuous service interruptions from December 2 to 3, causing some users to be unable to use it normally.This failure mainly affected users of the web version. Many people encountered unresponsiveness or loading failures when accessing through browsers. However, the Mac desktop client ran normally during this period and was not affected.
After the failure occurred, OpenAI quickly took mitigation measures and began monitoring the recovery progress at 2:37 on the 2nd. As of 3:00 that day, the service was confirmed to be fully restored to normal.The company later issued a statement explaining that the outage was due to a routing misconfiguration.
According to statistics from network status monitoring platform Downdetector, approximately 3,000 users reported problems during the outage.Although it has caused inconvenience to some users, the overall impact is limited and has not affected all users and platforms.
It is worth noting that just before this failure occurred,OpenAI CEO Sam Altman declares a "red alert" emergency,Fully invest in model security reinforcement, platform stability improvement and user experience optimization to cope with industry competitive pressure. The service outage also reflects the company's ongoing stability challenges.
