A woman was bought two high-speed rail tickets worth 3,000 yuan. 12306 responded: It may be a third-party platform that caused the information to be leaked.

Yesterday, a Hebei netizen posted:Two high-speed rail tickets appeared inexplicably in her 12306 account. She said that although the ticket information was hers, she had not purchased tickets offline or online, and had no travel plans.

According to the order screenshots provided by netizens, the departure time of these two extra tickets is December 29, and both are business class adult tickets.

In addition, these two tickets do not depart from Hebei. One of them is from Hong Kong West Kowloon Station to Beijing West Railway Station with a fare of 3,895 yuan; the other is from Hong Kong West Kowloon Station to Xi'an North Station with a fare of 3,213.5 yuan. The payment information is displayed as "non-cash payment" and "offline purchase".

After calling the platform customer service, the netizen processed the refund.

In response, 12306 customer service responded that when encountering such a situation, it may be that the previous purchase of tickets on a third-party platform caused the information to be leaked.

In this regard, 12306 customer service suggests that if you encounter such a situation, you can handle the refund through online and offline channels or contact manual customer service, and change the 12306 account password in a timely manner.

At the same time, customer service reminds passengers to purchase tickets through 12306 official channels as much as possible to protect personal information and travel safety.