Recently, Luo Yonghao publicly complained about Shanghai Telecom in his circle of friends. Luo Yonghao said that the exclusive gigabit broadband he opened at Shanghai Telecom only has a speed of less than 100 megabits most of the time. "If no friend can introduce someone from Shanghai Telecom Broadband to help solve the problem, I will go crazy online... I hope Shanghai Telecom Broadband will take care of it," he said.
Shanghai Telecom subsequently released "Shanghai Telecom Pays Attention to Your Internet Perception", saying that users may encounter problems with WIFI speeds in different indoor rooms not meeting standards during daily broadband use. The reasons for this are various, such as house structure, indoor area, wall shielding, signal interference, equipment location, self-purchased WIFI router standards, computer terminals, etc. If you encounter these situations, you can call 10000 directly and we will provide free and professional network testing and maintenance services. At present, Shanghai Telecom provides home all-optical networking products, including on-site survey, network planning, professional wiring and other services. Consultation and processing can be carried out through official channels such as telecom business halls, No. 10000, and the "Shanghai Telecom" WeChat official account.
The announcement stated, "We will always practice the concept of 'customer first, serve with heart', continuously improve service quality and product quality, and provide considerate communication services to every telecom user. We also thank our users for their continued support and love for us."
