When the Spring Festival travel season kicks off in 2026, the cross-regional movement of people across society is expected to reach 9.5 billion. It has become every passenger's wish to go home smoothly, and the ticket purchase rules of 12306 have once again become the focus of public attention. Many passengers found that their accounts were restricted from purchasing tickets after canceling several orders due to temporary adjustments to their itineraries, which seriously affected travel arrangements.
Today, the topic "Cannot purchase tickets on the same day after canceling the order 3 times" sparked heated discussion on Weibo.
Many netizens complained about 12306 in the comment area. They did not cancel it intentionally, but whether the tickets can be flexibly restricted during the Spring Festival travel period.
It is reported that,12306 stipulates that within a calendar day (0:00-23:59), if the same user cancels orders 3 times in total, he will be restricted from purchasing tickets on that day, and the authority will be automatically restored at 0:00 the next day China Railway 12306.
This is a key rule set by the official to prevent malicious ticket hoarding and ensure ticket fairness.
In this regard, 12306 official customer service stated that after canceling orders three times a day, the account's ticket purchase permission will be locked on that day and will be automatically restored at 0:00 the next day.
For passengers who have urgent needs, customer service recommends purchasing through the accounts of relatives and friends, and specifically reminds them to look for official channels during the Spring Festival travel period and use third-party ticket purchasing software with caution.