According to the blogger "Please ask the veteran driver", a Mercedes-Benz EQB owner reported to him that his vehicle spontaneously ignited after charging. Now the fire department needs the manufacturer's cooperation to remove the battery, but no one from Mercedes-Benz has responded. The car owner said that his EQB 350 spontaneously ignited one hour after charging.In the end, the vehicle was burned into a frame, and a courier tricycle and an electric vehicle were burned next to it.
On the day of the accident, he called the manufacturer's 400 number at around eight in the morning. It has been four days now and no after-sales staff has handled the matter.
The car owner further stated that he purchased this car in December 2023 and had traveled 100,000 kilometers. On the day of the accident, the charge reached 98%.
The blogger said that the car is currently not locked, but many car owners have complained that the vehicle has been locked. The purpose of locking the car is to prevent spontaneous combustion.
The car owner said that the preliminary certification of spontaneous combustion accident cannot be done yet because the vehicle spontaneously ignited at the charging pile. The fire department said that they have to wait for the manufacturer to come and remove the battery.The battery cells of the vehicle have all collapsed. If the vehicle is towed forcefully, the battery will be damaged, and the Mercedes-Benz manufacturer will need to go to the scene and use instruments to lift it up.
During the show, the blogger contacted Mercedes-Benz customer service, who said they would prioritize the matter as soon as possible. However, 28 hours have passed since the time of publication, and neither users nor the media have received a reply from the manufacturer.
