The train arrived at the station late but had already left. The station has reimbursed the relevant expenses.

recently,Some netizens reported that when they took train D2312 at Raoping Station in Chaozhou, Guangdong, both the station display screen and the 12306 APP showed that the train was delayed, but after checking in and entering the station, they found that the train had left.According to the passenger, he originally planned to transfer at Zhao'an Station with his ticket for the train. While waiting, the information showed that the train was delayed, so he followed this information and waited for the ticket check notification.

However, after completing the ticket check and entering the station, the passengers found that the train had left on time.Many passengers, including him, could only wait on the platform for a long time, and subsequent trips were also disrupted.

After the incident, Raoping Station immediately verified the relevant situation, expressed its apology to the affected passengers, and reimbursed the passengers for the fares and accommodation expenses incurred in the incident.

For passengers who do not have suitable subsequent transfer trains on the same day, the station also promptly assists in the refund procedures.

On February 23, the staff of Raoping Station further responded clearly,If passengers encounter a similar situation and fail to transfer successfully, they can contact the station directly to apply for reimbursement of relevant expenses.

It is reported that if a passenger enters the station due to ticket check-in and the train has left, he or she applies for assistance from the station for reimbursement of expenses. This is mainly applicable to three types of railway-related liability situations:

The first is the railway's responsibility, such as equipment failure, scheduling problems, etc. that cause train delays or suspensions and passengers unable to board the train. The station can assist in changing tickets, refunding tickets, and reimbursing related reasonable expenses.

Second, if the station's operational errors, such as misguidance, failure to notify of delays in time, etc. cause passengers to miss the train, the station will bear the responsibility and reimburse reasonable expenses.

Third, due to force majeure, if passengers miss the train due to poor information and are not informed of the suspension or delay, the station will assist and reimburse part of the expenses as appropriate.