Intel officially responded to the fact that "Red Desert" does not support Intel graphics cards, but its wording made Pearl Abyss' situation even worse. In a statement provided to foreign media Wccftech, Intel said that they have provided help for "Red Desert" for many years, but Pearl Abyss has not yet provided support, which makes them "deeply disappointed."
In the FAQ posted on the official website of "Red Desert", Pearl Abyss stated very directly that it does not support Intel's discrete graphics cards and recommended that users using Intel's discrete graphics apply for a refund.
"We are aware that Red Desert currently does not run on systems equipped with Intel GPUs," Intel said in a statement. We are deeply disappointed that players using Intel graphics cards will not be able to enter the world of Pywel at launch.
Getting a game to run smoothly is always a collaborative process between developers and hardware manufacturers. Over the past few years, we have contacted Pearl Abyss multiple times to assist in testing, validating, and optimizing support for Intel graphics cards, providing early hardware, drivers, and engineering resources across multiple generations of products, including Alchemist (Intel’s first-generation independent graphics architecture), Battlemage (second-generation independent graphics architecture), Meteor Lake (Core Ultra 100 series), and Lunar Lake.
Our team remains committed to helping all studios deliver the best experience, providing open tools, documentation, and direct engineering support to ensure their games run well on a variety of hardware, including the tens of millions of players using Intel GPUs. We remain ready to assist Pearl Abyss in any way.
For the specific reasons why Intel graphics cards are not supported in the first release, please contact Pearl Abyss directly for details. "
Looking at the entire statement, Intel's meaning is very clear - "We have tested all generations of graphics cards/core graphics for you (from independent graphics to core graphics), and we have helped with everything that needs to be done." The subtext is: "It's not our problem, it's your failure to adapt."
Intel kicked the ball to Pearl Abyss, which makes the party that still needs to explain become Pearl Abyss: why such an important PC masterpiece completely blocks the Arc graphics card when it is released, instead of choosing to go online with "limited support", listing known issues, or providing a follow-up update fix plan.