An Inno3D GeForce RTX 4090 iChill graphics card user encountered an unexpected handling method when applying for after-sales service. The manufacturer actually suggested that he disassemble the graphics card and replace the silicone grease instead of directly accepting RMA.The user said that this RTX 4090 had been used normally for two years, but in the past two weeks it began to experience problems such as a black screen and unexpected crashes when fully loaded. In serious cases, it required a forced restart to recover.
The user has checked the cables and power supply and confirmed that no overclocking operations have been performed and the driver is the latest version, but the fault still occurs frequently.
The user then contacted Inno3D to apply for after-sales service, but the manufacturer required him to submit the application through the purchasing channel (retailer). The user stated that the two-year warranty at the retailer had expired, but Inno3D still had one year of warranty remaining.
Inno3D insisted on going through retail channels, and then gave a surprising suggestion, allowing users to disassemble the graphics card and replace the silicone grease on the GPU.
This suggestion meant that the user needed to tear off the warranty sticker, and the card removal operation itself was very likely to invalidate the warranty. The user rejected this option on the grounds that the card removal risk was high and the effect could not be guaranteed.
In addition, the user's OCCT test report showed that the graphics card had a large number of errors within a few minutes before the temperature reached the critical value, pointing to hardware-level problems rather than insufficient heat dissipation.
After some negotiations, Inno3D finally accepted the user’s after-sales application.
