Recently, Taobao's flash sales took the lead in the industry in launching a new "takeout relay" model, which is mainly targeted at some places where takeout is difficult to obtain and deliver, such as comprehensive shopping malls, hospital campuses, and large communities.The new model solves the most difficult 100 meters of takeout through segmented collaboration and dedicated pick-up and delivery, and is widely recognized by riders, merchants, properties, users and related departments.
It is reported that Taobao’s flash sales have set up a standardized order collection center, dividing pickup and delivery into two stages: “on-site” and “off-site”.
There is a dedicated area for knights inside the mall, and silent shopping carts are used to circulate. Riders outside the mall can pick up and go after arriving.
Under this acquaintance model, the "repetitive work" of each knight having to enter the mall and climb the stairs has been transformed into a professional division of labor and collaboration.
It is worth noting that the “Takeaway Relay” has also solved many people’s employment problems.
In Guiyang Huaguoyuan, a community with a population of 500,000, it has attracted nearly 100 employees, 80% of whom are women.
A 51-year-old aunt said that there is only one road between her home and her job and she is very satisfied with her job.
At present, this project has been implemented in nearly 100 points in more than 20 cities across the country, including Shanghai, Hangzhou, Shenzhen, Suzhou, Chengdu, Guiyang, etc. At some points, knights can save 10 to 20 minutes on their orders.