On April 11, an employee who claimed to have worked at Haidilao for 6 years recently published a long article saying that he had been subjected to illegal management for a long time at a Haidilao store in Beijing. "Whenever there are customer complaints, regardless of the reason, employees are forced to purchase gifts at their own expense of 500 yuan as punishment, and fines are issued for repeated violations without any basis for compliance."
In addition, it also accused Haidilao stores of having problems such as rough management, verbal abuse of employees, wage deductions, invasion of privacy, malicious obstruction of store adjustments and forced resignations.
On April 11, Haidilao issued an "Explanation on the incident of Haidilao partners being forced to buy gifts at their own expense due to customer complaints." Haidilao said, "From April 8th to 9th, the company verified the issues reported by the partner, and confirmed on the 9th that the partner's feedback was basically true. On April 10th, the company discussed compensation issues with the partner."
Haidilao said, "We hereby solemnly promise to compensate this partner in accordance with the law and express our sincere apologies in person or through other channels according to the partner's wishes. Because we are worried about similar situations in other stores, at 10 a.m. on April 10, we notified more than a thousand stores to conduct internal investigations. The relevant investigation work is still ongoing. Once similar situations are discovered, we will handle them appropriately in accordance with the law."
