The cover, which was insured for NT$2,000, was damaged during transportation. Deppon was only willing to pay compensation of NT$1,300. The owner's application for replacement was also rejected.

According to reports, Mr. Shanxi Shuozhou Car Owner purchased a new front cover for the 10th generation Hyundai Sonata online in order to repair the vehicle. He specifically chose Deppon Logistics and paid an insured fee of 8 yuan to transport the goods with an insured price of 2,000 yuan.Unexpectedly, after the goods were delivered to the 4S store and unpacked, the machine cover was severely dented and deformed in many places. It could no longer be used as a new accessory, and the price guarantee was not honored.

Mr. Zhang immediately signed for the goods according to the abnormal process and applied for a claim, hoping that Debon would pay the insured amount. However, after repeated communication between the two parties, Debon not only refused to pay the full compensation, but also reduced the claim amount to 1,300 yuan, and only agreed to repurchase the damaged machine cover at that price.

Mr. Zhang proposed a compromise plan of not requiring cash and only replacing the phone with a new machine cover of the same model, but Deppon rejected it outright, and the rights protection reached a deadlock.

It is understood that the purchase price of the machine cover is nearly 2,000 yuan, which is basically consistent with the insured amount. Mr. Zhang provided transaction records, supplementary documents issued by the seller and other vouchers, but Debon still insisted on the existing compensation plan on the grounds that the market value of the machine cover was only 1,300 yuan and it was unable to provide valid proof of value.

At present, the damaged machine cover has been taken away by Debon, but Mr. Zhang has not received any claim payment, and the claim process continues to be delayed.

Debon responded that claims must be determined based on the insured amount and actual losses, and that compensation does not depend on the insured amount.

Legal experts pointed out that the insured price is the upper limit of compensation and not necessarily full compensation. The express company should compensate based on the actual losses within the insured price limit.

At the same time, Deppon has recognized the insured value and cannot delay or refuse compensation based solely on the value certificate. The loss should be determined as soon as possible and the liability for compensation should be fulfilled to protect the legitimate rights and interests of consumers.