Recently, some netizens reported that they encountered uncomfortable drinking water safety issues when taking Cao Cao’s special car. Late at night on April 25, the netizen and his lover booked a Cao Cao car. During the trip, the two drank the bottled mineral water provided in the car. However, when they returned to the hotel and checked carefully, they discovered that the water had expired.
According to the photo provided by the netizen, the mineral water bottle involved has an obvious Cao Cao travel logo printed on it. The production date is marked as October 28, 2024, and the shelf life is 12 months.
In the face of consumer complaints, the initial solution proposed by Caocao Travel customer service was to compensate with a 10 yuan coupon.
This netizen said it was completely unacceptable. He believed that the platform should publicly apologize for food safety issues and provide reasonable compensation in accordance with the relevant provisions of the Food Safety Law.
Caocao Travel customer service issued a formal response to this matter today.
Currently, in accordance with the service rules, the platform has deducted the service points of the driver carrying the order and imposed a penalty on him by restricting order acceptance; at the same time, the driver involved has been recalled to receive special offline training.
