Recently, Yangzi Evening News/Ziniu News reported that Ms. Zhao, a Suzhou citizen, suffered a fracture when her hand was pinched by a Xiaomi SU7 electric suction door. On June 10, Ms. Zhao told reporters that after the report was published, Xiaomi Auto officially gave away 1,000 Xiaomi Auto APP points in the form of user care. Ms. Zhao said that she accepted this solution, and the points can be used to purchase goods or services worth 100 yuan on the Xiaomi Auto APP. "I hope that this incident will remind the majority of new energy car owners to pay attention to the hidden risks of electric suction doors to avoid accidents involving hand injuries."
Xiaomi Motors officially gave Ms. Zhao 1,000 points in the form of user care
Xiaomi SU7 electric suction door "pinches",
The car owner suffered a broken right thumb
Recently, Yangzi Evening News/Ziniu News reported that Ms. Zhao, a Suzhou car owner, purchased Xiaomi SU7 just two months ago. When she got out of the car and closed the door, her fingers failed to withdraw in time and were caught by the vehicle's electric suction door. After a subsequent hospital examination, it was confirmed that her right thumb had a "distal phalanx tuberosity fracture."
The injury had a great impact on Ms. Zhao's daily life. Doctors assessed that she would need to rest for one to two months before she could fully recover. The reporter visited the Xiaomi Auto Delivery Center on-site and found that the Xiaomi SU7 electric suction door is not standard equipment on the vehicle, but is a paid configuration included in the Technology Comfort option package worth 7,600 yuan. The optional package rate in local stores exceeds 80%. In order to avoid risks, the delivery center has uniformly turned off the electric suction door function of all exhibition cars.
Xiaomi's official customer service also confirmed that the front and rear electric suction doors of Xiaomi SU7 are not equipped with anti-pinch configurations, and there is indeed a safety risk of hand pinching. After the incident, the official apologized to the car owner immediately and initiated follow-up work.
After the report was released, it quickly became a hot search topic on major social platforms, triggering widespread discussions across the Internet. Many car owners said that they had their hands and arms pinched by the electric suction doors of vehicles. Some car owners suffered minor injuries such as redness and swelling of their hands. Fortunately, no serious consequences such as fractures were caused. Netizens called for improving the safety protection mechanism of electric suction doors to eliminate safety hazards.
At the same time, some car owners have different views. They believe that the lack of anti-pinch function of electric suction doors is an established design choice of the car company. Daily use requires car owners to pay attention to avoid risks on their own, and users must bear the corresponding operational precautions. The collision of multiple opinions has made the safety design issues of high-end optional configurations of new energy vehicles become the focus of discussion among netizens.
Xiaomi officially distributes 1,000 points for "User Care".
Can be exchanged for goods and services worth 100 yuan
On June 10, the car owner, Ms. Zhao, revealed to reporters the latest handling of the incident. After the report was issued, Xiaomi Auto’s official customer service followed up to resolve the issue. During the communication, Ms. Zhao made a request for reimbursement of medical expenses, and in accordance with the staff's instructions, fully uploaded the relevant expense vouchers for medical treatment for fractures. It is reported that Ms. Zhao spent a total of 106.99 yuan on medical treatment.
In the end, Xiaomi Auto distributed 1,000 Xiaomi Auto APP points to Ms. Zhao in the form of user care. Ms. Zhao accepted this solution and told reporters that Xiaomi car points can be used to deduct consumption in the official APP. "I checked and found that the points deduction ratio is 10:1. 1,000 points can be exchanged for goods and services worth 100 yuan in the APP."
The reporter immediately logged into the Xiaomi Auto APP to verify the inquiry. 1,000 points from the platform can be exchanged for in-vehicle peripheral products such as picnic mats, stainless steel drinking cups, and magnetic dolls at the official mall. At the same time, the reporter checked the points rules and learned that the points can also be used to offset vehicle charging service fees, but cannot be withdrawn for cash.
Ms. Zhao hopes to use this personal experience to remind all new energy car owners, especially families with elderly people and children at home, to pay attention to the hidden safety risks of electric suction doors. "Car enthusiasts must pay attention to the hidden risks of electric suction doors to avoid accidents involving hand injuries."