Yesterday evening, #伟来车主 punish the station # was on the hot search list. A large number of NIO car owners using Apple phones reported app malfunctions. The vehicle's Bluetooth key synchronization failed and the vehicle could not be unlocked. Many car owners were trapped outside the car.
According to real-life feedback from car owners, this fault only affected the iOS version of the NIO App. The software crashed immediately when opened, and the control interface was completely unable to be entered. The Bluetooth sensor key that relies on the App failed to synchronize. When the car owner walked to the vehicle, the lights did not respond and the door could not be unlocked. They could only wait for processing next to the car. Netizens jokingly called it a "collective penalty stand."
Many car owners tried restarting their mobile phones and switching networks but could not solve the problem. They called NIO's 400 customer service hotline for help. However, the incoming lines were congested during peak periods and it took a long time to wait for manual labor.
After the connection, the customer service provided a unified temporary solution: uninstall and reinstall the App. After reinstalling, the vehicle can be temporarily unlocked. However, this method can only take effect once, and the fault will reoccur after restarting the software.
This morning, NIO customer service responded that the technical team has located the root cause of the fault and is promoting repairs. The new version of the App will be pushed online in batches, and the crash problem will be solved after the update.
The incident triggered industry discussions. Many netizens pointed out that current new energy vehicles are highly dependent on mobile apps for unlocking and controlling the car. Large-scale software failures lack a comprehensive offline solution, which can easily cause inconvenience in extreme weather and emergency travel scenarios. Car owners are also reminded to carry physical card keys with the car.