Recently, the topic "turning off automatic renewal but still being charged" has been on the hot search. A netizen opened a quarterly membership of a certain network disk in September 2023, and then immediately turned off the automatic renewal. But at the end of December, she still received the news that the fee would be deducted by 68 yuan, and she was forced to renew her membership for the next quarter.
Before recharging, in order to prevent forgetting, the user turned off automatic renewal on the network disk a few minutes after activating the quarterly membership, and canceled the subscription in the "Settings" of the Apple phone that subsequently jumped. It showed in her network disk that it had been cancelled, but she still didn't escape the automatic renewal routine.
The user later learned that in addition to canceling the subscription service in the APP, iOS users need to cancel the subscription in the "Subscription Service" of the Apple account. The most important step is to manually open Alipay or WeChat Pay to cancel the relevant binding fees.
It is difficult to turn off automatic renewal and there are many steps. What is the problem?
Some consumers reported that after annual renewal of platform membership, more than 100 additional days will be given, which means a total of more than 400 days of membership validity. It was originally supposed to expire in May 2024, but the automatic renewal was deducted in advance according to the 365-day cycle of a year. The additional membership of more than 100 days cannot be used at all.
The reporter learned from multiple network application service providers thatAutomatic renewal involves multiple links such as service providers, app stores, and payment platforms. Poor cancellation channels and inconsistent deduction periods in each link are one of the root causes of the problem.
Judging from the different deduction methods, the deduction cycles of the Android App Store and the Apple App Store are inconsistent. If the user is using an Android phone, the next deduction will not be made until the membership validity period expires. However, Apple's policy is that one year is the longest deduction cycle, so the problem of early deductions arises.
In this regard, the reporter called Apple's official customer service and learned that "Apple's renewal cycles vary depending on the software official. For example, some software renews on a weekly basis, some on a monthly basis, some on a quarterly basis, and some renew on a half-year or one-year basis. Apple does not have a rigid renewal cycle." When the reporter asked how to cancel the automatic renewal service, the customer service replied: If you are an APP platform member who pays on an Apple mobile phone, you need to cancel the renewal service on each platform or cancel on the payment platform.
Ministry of Industry and Information Technology: Clarify APP automatic renewal and automatic renewal methods
As early as early 2023, the Ministry of Industry and Information Technology issued a notice to deploy further improvements in mobile Internet application service capabilities. A total of 26 measures have been put forward to improve user service perception and enhance industry management capabilities.
Notice requirements: If services are provided through automatic renewal or automatic renewal, user consent must be obtained, and no default check or forced bundle activation is allowed.Remind users in prominent ways such as text messages and push messages 5 days before automatic renewal and automatic renewal. During the service period, we provide convenient ways to unsubscribe and cancel automatic renewal and automatic renewal at any time.
Many users reported that after subscribing to the automatic renewal service, they did not receive a text message or push message reminder before automatic deduction. In this regard, users need to find the purchasing platform by themselves to renew and cancel.
How to turn off "hidden options"? These steps will teach you how to shut down completely
iOS system
Method 1: Open Apple phone settings → Apple ID → Subscription (two subscription columns, "Subscribing" and "Expired" will be displayed) → Select the "Subscribing" APP member information, scroll down to the end, and click "Cancel Subscription".
Method 2: If after automatic cancellation, the fee for the current month/quarter will still be deducted, you can apply for a refund for rights protection and refund.
Go to Settings → Apple ID → Debit Record Order, select Have doubts about the order → Apply for a refund. When selecting the reason for the refund, select "I have no intention of renewing the subscription".
Other mobile phone systems
Take Huawei mobile phones as an example:
Go to settings → Huawei account, payment and billing, cloud space, etc. → payment and billing → automatic renewal/password-free payment → unsubscribe from the APP service.
Alipay
Enter My→Settings (gear-shaped in the upper right corner)→Payment Settings→Password-free Payment/Automatic Deduction→Unsubscribe from the APP business.
WeChat Pay
Open WeChat and enter Me → Service → Wallet → Payment Settings (below) → Automatic renewal, just cancel the relevant subscription.
Quickly check whether your "auto-renewal" is turned on.
Don’t be charged, you don’t know yet~
"Automatic renewal" is no longer a trap!