Abstract:
Recently, many netizens posted screenshots of refunds on social platforms. The 299 yuan deposit for Mobike that they paid many years ago was successfully returned. Netizens called it a windfall. Some users said that they had forgotten about this deposit for many years, and only remembered it after reading the operation tutorial shared by netizens. After trying to apply, the funds arrived quickly.
Meituan customer service said that the Mobike deposit refund channel has been open as early as 2018 and is not a new policy. After the deposit is refunded, it will not affect the user's current deposit-free riding rights on Meituan Bicycle.
According to data, Mobike was acquired by Meituan in 2018. The balance of the original Mobike account, cycling card packages and other rights can still be used in the Meituan App. Old users who have retained deposits can submit refund applications according to the App guidelines.
Many netizens easily confuse the deposits of Mobike and ofo small yellow cars. Meituan customer service specifically reminded that ofo does not belong to the scope of Meituan’s business and its deposits cannot be refunded through the Meituan platform. Please do not confuse the processing channels of the two types of deposits.
Users who want to apply for a refund can open the Meituan App, search to enter the Meituan Bicycle page, find the deposit entrance in the personal settings section, check the information and submit the refund. If you can't find the entrance, you can also consult and troubleshoot through the online customer service in the App.
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