Recently, Xiaomi SU7 Ultra has been involved in a whirlpool of public opinion due to the promotion issue of the carbon fiber dual air duct front hatch. according toFirst Financial DailyAccording to reports, this incident has caused dissatisfaction among many car owners, who are seeking non-destructive cancellations to safeguard their rights.Many prospective SU7 Ultra owners believe that their high-priced optional carbon fiber dual-duct front hatch has a problem with unclear promotion.
On the evening of May 7, Xiaomi Motors publicly apologized and launched a compensation plan.Xiaomi Motors said that we deeply apologize for the lack of clarity in the previous information and will take the following measures:
For undelivered orders, we will provide a limited-time modification service, which can be changed back to an aluminum front hatch;
We will give away 20,000 points to show our sincerity to users who have already taken delivery of their car and have chosen the carbon fiber dual-duct front hatch before the end of this limited time modification (as of 23:59:59 on May 10). For specific information, please pay attention to the follow-up official information of Xiaomi Auto APP.
But many consumers do not approve of this solution.It is reported that many prospective owners of SU7 Ultra have formed a rights protection group, and the number of people who have returned the car without damage has exceeded 300.
Some car owners said, "We are not satisfied with the official plan. Although it can be converted to a regular hood, it will require queuing up again, and the waiting time may be as long as more than 30 or even 40 weeks." Requeuing takes a lot of time and cost, and the official compensation plan also has a time limit. The conversion window is only open until May 10. If you do not accept it and do not pick up the car, the 20,000 yuan deposit will be forfeited.
In addition, 20,000 points are only worth about 2,000 yuan, which is a big gap compared with the optional price of 42,000 yuan. "We hope that Xiaomi Auto will accept non-destructive cancellations or come up with a solution that satisfies everyone."
A few days ago, Xiaomi Chairman Lei Jun said on his personal Weibo:"The past month or so has been the most difficult period since I founded Xiaomi," he said.".
