On September 17, actor Liu Jin released a statement video, in which Liu Jin described what happened between him and Apple after-sales service, and angrily threw his iPhone 13 Pro Max at the entrance of the Wangfujing Apple store. And Liu Jin announced, "I will never buy any Apple products from now on. Apple is far ahead on the road of being domineering, arrogant and unreasonable."
Liu Jin said in the video, "I have been using iPhone 13 Pro Max for 1 year and 19 days. After official testing, there was a problem with the motherboard of the phone. It can be repaired for 4,400 yuan. Later, I called 12315 and Apple customer service. After coordination, Apple agreed that as long as there is a hardware problem, it can be repaired for free, and then returned After five or six days of waiting, Apple sent an email to Liu Jin stating that the iPhone 13 Pro Max had been modified without authorization and that he needed to pay a repair fee of 6,960 yuan. After that, Liu Jin contacted 12315 and Apple customer service again. The answer given by Apple was that the phone had been modified based on the factory inspection. "
In this regard, Liu Jin said, "Apple's overbearing behavior, acting as both a player and a referee, is very overbearing and arrogant. I have no choice but to smash this iPhone 13 Pro Max." We will continue to pay attention to the follow-up of this incident.