Abstract:
This summer, Atour Group added high chairs to the front desks of its hotels, allowing employees to sit down and handle back-office work when there are no guests, breaking the old industry rule that "must stand the entire time" at hotel front desks. It is reported that Atour Group is also providing in-store training to clarify service boundaries: when a guest reaches about five meters from the front desk, employees will get up to receive them in time; during no-customer hours, they are allowed to sit down and handle housekeeping.
However, on social media, a user who claimed to be the owner of Atour posted, "With all the overwhelming publicity and the matter of front desk partner chairs, are you really caring for the front line, or are you doing supply chain business on the pretext of caring for employees? Since you saw the front desk station, It’s just a whole day of hard work and varicose veins, why can’t it be paid for free? The brand charges a lot of monthly management fees, and it should be included in the first-line basic employment protection. Even if the brand and the owner share the cost, it is still showing sincerity. ”
It said, "As an owner, we are completely willing to purchase chairs and optimize the working environment for our front-line partners. However, caring for employees should not become a kidnapping method for the brand. We cannot force their supply chain to be taken away in the name of treating partners well, allowing the brand to gain both fame and fortune."
Under this post, other users revealed, "The purchase price of this chair is 500 yuan." In this regard, some consumers bluntly said, "You should pay for the matching itself. There is not much money, so ask the owner to pay. You will earn the reputation yourself, which is too cruel."
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