China Eastern Airlines officially responds to the kneeling incident of a flight attendant: A passenger was touched on the elbow and spoke aggressively. The flight attendant in question has returned to work.

Abstract:

In response to the "China Eastern Airlines stewardess kneeling down to apologize", China Eastern Airlines issued an official response today. After verification, the flight attendants reminded passengers to pay attention throughout the process of pushing the dining car to provide beverage service. A passenger was asleep at the time and the dining car accidentally touched his elbow. After the incident, the flight attendant immediately apologized repeatedly and checked the passenger's physical condition.

The passenger was agitated and continued to use vulgar and aggressive language. He also threatened and kicked the flight attendant, and asked the flight attendant to accompany him for medical treatment after landing. The flight attendant was frightened.

In order to maintain flight safety and cabin order, the flight attendant and safety officer quickly intervened to coordinate the situation. After the flight landed, medical staff boarded the plane to examine the passenger and confirmed that the passenger had no obvious trauma or swelling and no further medical treatment was required. The passenger refused to be accompanied by ground staff to the hospital and left on his own.

After the incident, the company immediately provided psychological counseling and care support to the flight attendant involved, and the employee has now returned to normal work. China Eastern Airlines expresses its gratitude to passengers and the public who care about and support frontline civil aviation employees. The company is currently working with relevant parties to conduct a comprehensive review and evidence collection of the entire incident.

China Eastern Airlines stated that ensuring flight safety and providing dedicated services are the company’s mission and responsibility. In the future, the company will work with all parties to jointly create a harmonious and warm travel atmosphere of mutual respect and understanding, strictly adhere to the bottom line of aviation safety, maintain the professional dignity of employees in accordance with laws and regulations, and continue to provide quality services to passengers.