Recently, two 17-year-old men urinated on the bottom of a hot pot pot after dining at Haidilao restaurant on the Bund in Shanghai. According to the event description released by Haidilao, for 4109 customers who ate at Haidilao's Shanghai Bund store from 00:00 on February 24 to 24:00 on March 8,Haidilao will fully refund the meal fee for the day and provide an additional cash compensation of 10 times the order payment.
Judging from the posts posted by Xiaohongshu netizens,At present, many consumers who are eligible for refunds have received refunds from Haidilao for their meals.The reason for the refund is shown: Refund of meal fee due to Haidilao private room incident.
Haidilao stated that if orders and 10 times cash compensation cannot be refunded in the original way due to technical reasons, it will proactively contact member users to handle the matter. Customers who cannot be contacted can call Haidilao's special after-sales hotline 4009-107-107 and turn 6, or send a private message through Haidilao Hotpot WeChat official account.
It is understood thatAt present, all hot pot pots and tableware in the stores involved have been replaced, and the environmental sanitation has been disinfected according to the moving style.
Regarding the two men involved in the case, Haidilao said it has filed a civil lawsuit application with the court and will resolutely pursue their relevant responsibilities in accordance with the law.