This year's CCTV 315 Gala exposed the maintenance chaos of the Woodpecker Home Maintenance Platform, which involves major repairs for minor illnesses and random repairs for no faults. Subsequently, Woodpecker Company issued an apology statement on its official Weibo account, stating that the above-mentioned problems were entirely the responsibility of the Woodpecker Home Maintenance Platform.He also stated that he would give up public relations and promised to issue a rectification statement every day and disclose one rectification progress every day until all problems are completely solved.

This evening, Woodpecker officially released the rectification progress announcement:

1. Price dispute order processing progress

1. As of 18:00 on March 17, 8,655 disputed orders have been reviewed and confirmed, and refunds, cost optimization and compensation have been completed for unreasonable charges. All data will be submitted simultaneously to the market supervision department for filing and will be subject to random inspection and verification to ensure that the rectification is true and transparent.

2. The optimization of the disputed order judgment process has been started and is expected to be completed on March 18 and go online within 7 working days.

2. Price transparency and rectification

1. The price compilation of 88 products and 6,758 service items has been completed and will be announced simultaneously to the official WeChat, Alipay mini program and APP on March 18.

2. Before March 27, the development of the "DeepseekAI Help Asking Prices" function will be completed. Users can use AI

Estimate the repair price, and get guidance on minor fault self-checks and DIY repairs to reduce the uncertainty caused by on-site quotations. After the function development is completed, it will be submitted to the platform for review within 3 working days and will go online after passing the review.

3. Skills training and rectification

1. Adjust the training and assessment mechanism, extending the training period to 15-45 days (technical disassembly and assembly + theoretical knowledge + on-site teaching). Orders can be accepted only after passing the assessment.

2. Optimize the process of on-site maintenance by engineers to ensure that users can control the entire maintenance process, including:

(1) Confirm fault symptoms and avoid exaggerating maintenance items

(2) Maintenance methods are standardized and the details of all steps are clearly visible

(3) Standardize the replacement of accessories, clarify the warranty status of accessories, and replace them only after the user confirms

(4) Expense details are transparent and all expenses are clearly broken down to ensure clear consumption.

3. Optimize process time arrangement

(1) Complete the formula design draft on March 20 and make it public for 3 days to collect opinions from users and relevant parties.

(2) Complete the revised plan on March 24 and officially start development

(3) The optimized user confirmation and maintenance process will be launched before April 10 to ensure the implementation of standards.

4. User Supervision and Complaint Mechanism

The "Minor Illness and Major Repair" violation complaint portal has been developed and will be officially launched at 0:00 on March 18. Users who report and verify the truth can receive a reward of 1,000 yuan per time. All improvements and improvements will be continued to ensure implementation.