A woman ordered takeout and wanted to change side dishes and was insulted in a pornographic tone. Haidilao responded: The police have been called and the whole story will be investigated thoroughly.

Regarding the media report that "a woman who ordered takeout and wanted to change the side dish was insulted in a pornographic tone"Haidilao responded by saying,Regarding Haidilao Hot Pot (Wutasi Primary School Store)'s inappropriate content and account anomalies in its store account on the Sanparty platform, we have launched a special investigation and reported the possible issues..

Haididao stated that it will thoroughly investigate the entire situation and resolutely pursue relevant responsibilities for any suspected illegal operations and damage to the rights and interests of customers..

According to reports, on August 24, a woman in Hohhot, Inner Mongolia, ordered Haidilao’s set meal takeout and made an appointment for delivery the next day. When she asked the merchant if she could replace the meat with vegetables, she was verbally abused by the merchant.

The woman said that she did not say anything inappropriate and that the other party was deliberately swearing. After the complaint was made to Haidilao headquarters, a person in charge came to apologize with gifts such as milk, fruits, flowers, etc., and the meal fee was refunded.

Haidilao's explanation is that the platform's fault is that the account was hacked and the person who insulted him has not yet been found.