Recently, "Xibei" has been involved in a controversy over its prepared dishes. On September 10, Luo Yonghao posted a blog post to publicly complain about chain catering brand Xibei: "I haven't eaten Xibei for a long time. I got off the plane today and had a meal with my colleagues and found that almost all of them are pre-prepared dishes and they are so expensive. I hope the country will promote legislation as soon as possible to force restaurants to indicate whether they use pre-prepared dishes."
On the afternoon of September 12, Xibei’s official Weibo released a letter from all partners to customers.
Xibei said that after Luo Yonghao posted on Weibo that day, the Xibei team first reviewed the quality of the store's food production and store service quality. Then the production process of the dishes involved was dismantled and confirmed one by one.
It has been confirmed that Luo Yonghao’s accusations against Xibei on Weibo were untrue.
Xibei said that based on the actual production methods of the dishes involved in the store, the "operation instructions" for the specific production processes of 13 dishes are now officially announced to the whole society.
Xibei also emphasized in the statement that the dishes Luo Yonghao consumed for meals also did not belong to the "prepared dishes" defined in the "Notice on Strengthening Food Safety Supervision of Prepared Dishes to Promote High-Quality Development of the Industry" jointly issued by six ministries and commissions. As a public figure, Luo Yonghao made the judgment that "almost all of the dishes on the menu are pre-prepared dishes". His words and deeds lacked basic factual basis, which caused damage to the reputation of the Xibei brand.
Xibei expressed its gratitude to all customers for their supervision of the Xibei brand. However, we will never tolerate the behavior of wantonly slandering the Xibei brand.
In addition, Xibei also decided to open the Xibei back kitchen to the whole society. Customers can make requests to the store partners to visit the back kitchen while dining in the store. Customers can visit the back kitchen on the premise that they wear relevant food safety protective clothing and meet food safety requirements.
Xibei will also gradually open up visits to the origin, central kitchen factory, grassland pasture, dairy factory, oatmeal factory and other Xibei origin sources. Relevant information will be announced to the public in a timely manner, so stay tuned.
On September 11, Xibei founder Jia Guolong responded to various questions from the outside world at the restaurant where Luo Yonghao was dining, and said that "Luo Yonghao will be sued."
Jia Guolong said that the catering industry does not shy away from pre-processed dishes, but "we are not pre-prepared dishes, and the state has strict definitions of pre-prepared dishes." "According to national regulations, none of our dishes are pre-prepared dishes, and they are 100% not pre-prepared dishes." "Luo Yonghao said they were all pre-made dishes, which was disgusting and hurt us a lot."
According to news on the afternoon of September 12, Luo Yonghao announced that he would talk live about the dispute with Xibei at 8:30 pm today. He said that his request was not to beat Xibei or Boss Jia, but that he hoped to promote transparency in China’s prepared vegetable industry.
