Recently, Indian netizen Southern_Chest_9084 posted a complaint:The Apple Watch he was wearing suffered a sudden high temperature in September last year, causing his wrist to be burned. However, his six-month-long rights protection process was met with indifferent pushback from Apple officials, and he fell into a desperate situation of being "ignored, misled, and kicked off the ball."
According to the user's description, on the afternoon of September 24, 2025, while working on his laptop, he suddenly felt a severe burning sensation coming from the Apple Watch on his wrist.
After taking off the device, clear burn marks were left on his wrist, accompanied by blisters, severe pain and obvious skin damage. However, compared to the physical trauma, Apple's negative attitude towards handling the incident for half a year made him feel even more chilling.
During the six months of defending his rights, the user was forced to endure up to 30 minutes of on-line calls many times while waiting for manual customer service. He repeatedly explained his injury to different consultants, but was dismissed by an employee as a skin allergy.
Apple requires the watch to be sent to Irish engineers for testing, but the user requested door-to-door pickup because the nearest Apple Store is 1.5 to 2 hours away from home.
After the first customer service verbally agreed, the customer disappeared. When contacted for the second time, he was told that the company's policy did not include door-to-door pickup. The end user drove to the store in person, only to find that the staff who had been informed in advance that he "understood the situation" knew nothing about it and only mentioned possible skin sensitivity issues.
As of March 14, 2026, the user stated that he had reached the limit of his patience and accused Apple Support of "calls being hung up, consultants disappearing, and no one willing to investigate seriously." After exhausting all conventional means of complaint, he is considering resolving it through legal channels.
