In March this year, the Shanghai Qingpu District Consumer Protection Committee issued a caution on purchasing WM Motors. In April, WM Hengyang Company was ordered to pay 13.12 million yuan. In May, WM Motor was sued by the Anzhou District People's Court of Mianyang City for a total of 10.84 million yuan in enforcement. But for WM Motor owners, compared to WM Motor's plight, they are more concerned about the "headache" of maintaining their cars.
According to reports, Master Wang, an online ride-hailing driver, was tempted by the ultra-high discount. He spent 120,000 yuan to buy a WM E5 with a guide price of nearly 200,000. However, now that his WM E5 is "slumped", the repair price has given him a headache.
According to his introduction, in August, his car was lying at the door of the basement. The system showed a battery cooling failure. The Weimar User Center detected that the vehicle's compressor was broken and needed to be replaced.
But Weimar now has no warranty, and even normal parts supply cannot be guaranteed. The original compressor was out of stock at all. After-sales service said they could find me an external compressor for 5,000 yuan and I would have to wait two or three days. In the end, Master Wang spent 2,000 yuan to replace a second-hand compressor, but for the future, he could only pray that the vehicle would not malfunction.
In fact, Master Wang’s experience is just a microcosm of many Weimar owners. Since October 2022, the Qingpu District Consumer Protection Committee has received complaints from nearly 90 consumers about WM Motor, reflecting the company's abnormal operations, store closures, inability to provide auto parts, stagnant after-sales services, and lack of manual customer service.
As a result, they were unable to perform normal maintenance after purchasing WM cars, were unable to repair the car in time after the car broke down, were unable to fulfill the battery replacement agreement they signed, and the customer service hotline was always busy and could not be reached. As a result, consumer rights were harmed.
There is no doubt that the previous model of burning money and investment has gradually begun to fail in the domestic new energy vehicle market with extremely fierce competition. Moreover, WM Motor has not stood out and reached the level of "Wei Xiaoli", and there is no follow-up financial support. Perhaps it is not surprising that WM Motor is "unable to play".