In March this year, the Shanghai Qingpu District Consumer Protection Committee issued a caution on purchasing WM Motors. In April, WM Hengyang Company was ordered to pay a total of 13.12 million yuan. In May, WM Motor was sued by the Anzhou District People's Court of Mianyang City for a total of 10.84 million yuan in enforcement. But for WM Motor owners, compared to WM Motor's plight, they are more concerned about the "headache" of maintaining their cars.
According to reports, online ride-hailing driver Master Wang, tempted by the ultra-high discount,He spent 120,000 yuan to buy a WM E5 with a guide price of nearly 200,000 yuan. However, now that his WM E5 is lying dormant, the cost of repairs has given him a headache.
According to his introduction, in August, his car was parked at the entrance of the basement, and the system showed a battery cooling failure. The Weimar User Center detected that the vehicle's compressor was broken and needed to be replaced.
But Weimar currently has no warranty, and even normal parts supply cannot be guaranteed. The original compressor was out of stock at all. After-sales service said they could find me an external compressor for 5,000 yuan and I would have to wait two or three days.In the end, Master Wang spent 2,000 yuan to replace a second-hand compressor, but in the future, he could only pray that the vehicle would not malfunction.
In fact, what happened to Master Wang is just a microcosm of many Weimai owners. Since October 2022, the Qingpu District Consumer Protection Committee has received complaints from nearly 90 consumers about WM Motor, reflecting the company's abnormal operations, store closures, inability to provide auto parts, stagnant after-sales services, and lack of manual customer service.
As a result, they were unable to perform normal maintenance after purchasing a WM car, were unable to repair the car in time after a breakdown, failed to fulfill the battery replacement agreement they signed, and the customer service hotline was always busy and could not be reached, etc., thus damaging consumer rights.
There is no doubt that the previous model of burning money and investment has gradually begun to fail in the extremely competitive domestic new energy vehicle market. Moreover, WM Motor has not stood out and reached the level of "Wei Xiaoli", and there is no follow-up financial support. Perhaps it is not surprising that WM Motor is "unable to play".